What We Collect and Why It Matters
When you open an account, we collect your name, email address, phone number and the payment method you register — whether that is bKash, Nagad or Rocket. We record transaction references from each deposit and withdrawal so we can verify your account balance and resolve any
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payment queries quickly. Device information, including your browser type and IP address, is logged automatically when you access the platform; this helps us detect unusual login attempts and keep your wallet details safe. We also collect session data — pages visited, time on site, and button
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interactions — to understand how you move through the lobby and improve the experience. We do not collect your bKash PIN, Nagad mobile banking password or Rocket account credentials at any point; those stay entirely within your own wallet app. Your data is stored on servers
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with encryption in transit and at rest. Retention periods follow the requirements of applicable law in your jurisdiction; if you are in Bangladesh, availability of this service and the obligations around your data depend on local law and eligible regions. You can request a copy of
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the data we hold about you, or ask us to delete it, at any time through the contact path described below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.